Privacy Policy

Effective Date: 1st June 2025

Kreate Ceramics(“we”, “our”, or “us”) operates the website https://kreateceramics.in (“Website”), a platform providing e-commerce products and services to customers primarily located in India. We are committed to ensuring the privacy and protection of our users’ personal data in accordance with the Information Technology Act

1. Information We Collect

1.1. Personal Information

We may collect personal information that you voluntarily provide when you:

Register an account
Make a purchase
Contact customer service
Subscribe to our newsletter or updates

This includes:

Full name
Email address
Phone number
Shipping/billing address
Payment method details (processed via secure third-party payment processors)

1.2. Automatically Collected Information

We may automatically collect:

IP address
Browser type and version
Device type and OS
Visit time and date
Referring URLs
Website navigation behavior

1.3. Cookies and Similar Technologies

We use cookies to enhance your experience, analyze traffic, and show relevant ads. You can disable cookies via your browser, but some site features may not work properly.

2. How We Use Your Information

To process and deliver your orders
To provide customer support
To personalize your experience
To send promotional updates (only with your consent)
To improve our Website and services
To comply with legal obligations
To prevent fraud and misuse

3. Sharing and Disclosure

We do not sell or rent your data. However, we may share it with:

Service providers (e.g., payment gateways, couriers)
Analytics and marketing tools (e.g., Google, Meta)
Regulatory or legal authorities if required

4. Legal Basis for Processing (International Users)

We may process your data based on:

Consent
Contractual necessity
Legal obligation
Legitimate interests

5. Data Retention

We retain your data only as long as necessary or legally required. Thereafter, we securely delete or anonymize it.

6. Data Security

We apply technical and organizational safeguards such as SSL encryption, secure WordPress plugins, and restricted access. However, no online system is 100% secure.

7. International Data Transfers

If data is transferred outside India (e.g., to cloud or email services), we ensure adequate protection and compliance with applicable laws.

8. Your Rights

You may:

Access or correct your data
Request deletion
Withdraw consent
Opt out of marketing communications

Email us at contact@kreateceramics.in to make a request.

9. Consent

By using our Website, you agree to the terms of this Privacy Policy. You may withdraw consent at any time by contacting us.

10. Grievance Redressal

If you have complaints regarding your personal data, please contact our Grievance Officer:

Email: contact@kreateceramics.in

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted with a revised effective date. Check this page periodically for updates.

12. Contact Us

Kreate Ceramics
Website: https://kreateceramics.in
Email: contact@kreateceramics.in
Instagram: @kreateceramics